Privacy Policy

1. Who we are

Luxere Laundry Services operates a laundry, dry cleaning and garment care collection and delivery service in Bengaluru, Karnataka, India. This policy explains what personal information we handle when someone books a household service, asks for a business quote, contacts us or uses this website.

2. Household bookings and service enquiries

A doorstep collection and delivery service needs enough information to identify the customer, collect the right items, process them as requested and return them.

• •Your name and contact details, such as a phone number and, where you provide one, an email address.
• •A collection and delivery address, including building or society access details where you provide them.
• •Details of the service or order: the garments involved, selected services and instructions about handling or stains.
• •Correspondence you send us, so the request or order can be followed up.

3. Business laundry enquiries

The business quote form asks for the information the team needs to understand and respond to a commercial laundry requirement. The first five fields are required; the remaining details are optional.

• •Business type and business name.
• •The contact person's name, phone number and optional email address.
• •The business locality or PIN code, so collection suitability can be discussed.
• •Requested laundry or linen categories, approximate quantity in kg or pieces, collection frequency and desired start date, where provided.
• •Special handling or collection requirements the enquirer chooses to describe.
• •The source page, sector page and UTM source, medium and campaign values, where present, so Luxere can understand which business activity produced the enquiry.

4. Why we use the information

• •To review a laundry request and decide whether Luxere can service it.
• •To contact the customer or business representative about the requirement.
• •To prepare and follow up a quote, collection arrangement and agreed turnaround.
• •To fulfil and support an agreed collection or order, including resolving a problem.
• •To record genuine sales stages and completed B2B collections for operational reporting.
• •To keep the website and enquiry system secure, including duplicate prevention and rate limiting.

5. First-party website measurement

Business pages record a small set of first-party action counters: a quote button click, a form start, a phone link click and WhatsApp being opened. These counters are stored by date with the page path, sector and UTM campaign values where present. They do not contain names, phone numbers, email addresses, enquiry text or a raw network address.

Household pages count clicks on the booking button, the phone link, WhatsApp and the email link. Each count is stored by date with the type of page (for example a service page or an area page), where on the page the link was, a broad referrer category (such as search engine, AI assistant, social or direct) and UTM campaign values where present. The page address, the full referrer address, and any name, phone number, email address or typed text are not stored.

A saved enquiry is counted from the saved enquiry record, not from a button click. Opening WhatsApp does not tell Luxere whether the visitor sent a message, and a booking button click is not an order. Qualification, quotes, customers and orders are recorded only from staff actions, the booking system or a completed collection record.

Booking buttons open the separate Luxere booking app with campaign parameters that identify this website as the source. They carry no information about you.

Page speed is measured with Vercel Speed Insights, and page views and referring websites with Vercel Web Analytics. Both are provided by the website's hosting company, report to this website's own address, set no cookie, do not identify individual visitors and are not used for advertising.

No Google Analytics, Google Tag Manager, Meta Pixel or other third-party advertising or analytics script is installed on this website at the date shown above.

6. Cookies and session storage

The homepage sets one cookie that records which version of the background video should play, so the same version can be served consistently on repeat visits. It contains no name, contact detail or advertising profile.

When a visitor arrives with UTM campaign parameters, the business pages keep those values in the browser's session storage for that tab. This allows a later quote form in the same tab to retain the source, medium and campaign. Session storage is normally removed when that browser tab or session ends.

Household pages likewise keep the broad referrer category and any UTM values from the first page of a visit in session storage for that tab, so later click counts in the same visit carry the same source.

The staff application uses authentication and request-security cookies so authorised staff can sign in and private information can remain protected.

7. Storage, staff access and external services

Household service information and business enquiries are stored in the application's database. B2B contact details, special requirements and internal notes are available only through the protected staff area to authorised Admin users. They are not placed in public pages or general analytics events.

The website and database are operated using hosting and database service providers. They process data only as needed to provide those technical services.

If Luxere configures a team notification webhook, the alert sends only the internal lead reference, business category, source page and a protected Admin link. It does not send the buyer's name, phone number, email address, locality or free-text requirement to that notification destination.

A phone call or WhatsApp message is also handled by the relevant telecom or messaging service under its own terms and privacy policy. The website does not claim that opening WhatsApp sends a message.

We may disclose information where we are legally required to do so.

8. How long we keep it

Luxere has not published one fixed retention period for every household order and business enquiry. Information is kept for operational follow-up, order support, dispute handling and applicable legal or accounting needs. Contact us if you want to ask how this applies to a specific booking or enquiry.

9. Questions, corrections and deletion requests

You may contact contact@luxere.in to ask what personal information Luxere holds about a specific booking or business enquiry, to correct inaccurate information, or to request deletion. We will review the request, verify that it concerns you, and explain what action can be taken and whether any information must be kept for an order, dispute, legal or accounting reason.

This paragraph describes how to make a request; it does not claim that the website has an automatic self-service deletion tool.

10. Security

This site is served over HTTPS. Business enquiry access is restricted to authorised staff, state-changing staff actions require signed-in and request-verification checks, and public submissions use server-side validation, duplicate prevention and rate limiting. No internet service can promise absolute security.

11. Changes

If this policy changes we will update this page and the date above.

12. Contact

Questions or requests about your personal information: contact@luxere.in or +91 99805 98012.